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Date

Privacy Policy

Last updated

08 June 2026

I. Overview

Riad Ilyan & Spa (hereinafter “we” or “the Riad”) is committed to protecting the privacy of your personal data. This privacy policy explains how we collect, use, store and share your information.

II. Data Collected

We collect the following data:

  • Contact information: First name, last name, email address, phone number
  • Booking information: Stay dates, room type, number of guests
  • Payment data: Banking information (processed securely)
  • Preferences: Requested services, dietary requirements, special needs
  • Technical data: IP address, browser type, pages visited

III. Use of Your Data

Your data is used to:

  • Process and manage your reservations
  • Send you confirmations and reminders
  • Improve your customer experience
  • Inform you of our promotions and special offers
  • Comply with our legal obligations
  • Prevent fraud and ensure security

IV. Data Sharing

We only share your data with:

  • Our payment partners (for processing transactions)
  • Legal authorities (if required by law)
  • Our service providers (cleaning, maintenance, etc.)

We never sell your data to third parties.

V. Security of Your Data

Your data is protected by:

  • SSL/TLS encryption for online communications
  • Restricted access controls
  • Regular backup systems
  • Strict staff confidentiality policy

VI. Retention Period

Your data is kept for as long as necessary to:

  • Manage your reservation and stay
  • Comply with accounting obligations (7 years)
  • Maintain a history for regular guests

You can request the deletion of your data at any time.

VII. Your Rights

In accordance with Law 09-08 on the protection of personal data in Morocco, you have the right to:

  • Access your personal data
  • Rectify or update your information
  • Request the deletion of your data
  • Object to the processing of your data
  • Obtain portability of your data

VIII. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve the user experience
  • Analyse site traffic

You can disable cookies in your browser settings.

IX. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be published on this page with a new effective date.

X. Contact

For any questions about this privacy policy or your personal data, please contact us:

  • Email: resa@riadilyan.com
  • Phone: +212 (0)5 24 38 75 95
  • Address: Derb Chaiba Kasbah, Marrakesh 40000, Morocco